At IndianMartBD, we are committed to providing 100% authentic Indian imported cosmetics. However, we understand that sometimes a product may not meet your expectations. To ensure a smooth shopping experience, we have a clear and customer-friendly return and refund policy.

 

Eligibility for Returns & Refunds

  • Authenticity Guarantee: We only sell genuine products from trusted Indian brands. If you believe you have received a counterfeit or defective item, please contact us immediately.
  • Condition: Returned items must be in original condition—unused, unopened, and with all packaging intact (including tags, seals, and labels).
  • Return Window: You must request a return within 2 days of receiving your order.

 

Non-Returnable Items

For health and safety reasons, we cannot accept returns or refunds for:

  • Opened or used cosmetics.
  • Perishable or consumable items (e.g., skincare products that have been opened).
  • Products damaged due to misuse or mishandling by the customer.

 

How to Initiate a Return

If you are not satisfied with your purchase, follow these steps:

  1. Contact Us: Email indianmartbd12@gmail.com or call/WhatsApp +880 1855-000033 within 2 days of receiving your order. Provide your order number, product details, and reason for return.
  2. Approval: Our team will review your request and provide return instructions if eligible.
  3. Return the Product: Pack the item securely in its original packaging and ship it to the address we provide. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

 

Refund Process

After we receive and inspect the returned product:

  • Approved Refunds: Refunds will be processed within 2 days via the original payment method.
  • Store Credit Option: If you prefer, we can issue store credit for future purchases.

 

Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery.
  • Provide clear photos of the issue.
  • We will either send you a replacement or issue a full refund, including return shipping costs.

 

Wrong Item Shipped

If you receive the wrong item:

  • Contact us immediately.
  • We will arrange for the correct item to be sent at no extra cost.
  • We will cover the return shipping cost for the incorrect item.

 

Contact Us

For any questions or assistance regarding returns and refunds, please reach out to us:

  • Email: indianmartbd12@gmail.com
  • Phone/WhatsApp: +880 1855-000033
  • Office Address: 26 Lalbagh Road, Dhaka, Bangladesh

 

Note: This policy is subject to change without prior notice. Please check this page periodically for updates.